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Partner Experience Agent

Full Time

Full Time

Candelaria, Quezon

Candelaria, Quezon

Application Closed

Application Closed

On-Site

On-Site

Job Description:

  • Collaborate and communicate with Partner Experience Executives in a timely and efficient manner.
  • Navigate billing software efficiently and run various reports to identify information needed from Partner Experience Executives.
  • Collect and report facility metric data to Partner Experience Executives.
  • Help the Partner Experience team identify potential issues, partner complaints, and partner wins.
  • Collaborate with Partner Experience Executives to create and manage payer web portals.

Qualifications:

  • High School Diploma or equivalent.
  • Willing to work onsite in Candelaria, Quezon
  • 2 years of relevant experience.
  • Proficiency with Microsoft Office Suite.
  • Familiarity with medical terminology and benefits verification processes.
  • Experience in a data entry or documentation role.
  • Must have high proficiency in English (reading, writing, and speaking).
  • Previous experience in a call center environment, specifically with medical benefits verification.

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