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Guest Services

Full Time

Full Time

San Pablo City, Laguna

San Pablo City, Laguna

On-Site

On-Site

Job Description:

  • Booking Management: Process new bookings accurately and efficiently
  • Communication Management: Respond to emails and guest inquiries promptly; manage pre-check-in communications
  • Financial Reconciliation: Identify and resolve discrepancies using Hospiria or similar systems
  • Guest Experience: Oversee guest handover processes and provide weekend support as needed
  • Team Coordination: Forward communications to appropriate departments and maintain organized filing systems
  • Client Relations: Maintain positive communication with clients, resolve concerns, and enhance overall experience

Qualifications:

  • High school diploma or equivalent required
  • Bachelor’s degree in hospitality, tourism, or related field is a plus
  • Minimum 1 year of experience in customer service or hospitality
  • Experience with booking systems and financial reconciliation software (Hospiria preferred)
  • Proven ability to handle guest inquiries and resolve concerns

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